FAQ

Frequently Asked Questions (FAQ)

Last updated: June 1, 2025

1. About Us

What is Sophiesboutique Melbourne?
Sophiesboutique Melbourne is a proudly Australian fashion brand dedicated to offering high-quality clothing and accessories that celebrate elegance, individuality, and confidence.

Are your products high-quality?
Yes! Each item is thoughtfully selected and crafted from durable materials that meet our high standards of design, comfort, and lasting quality.

2. Ordering & Payment

How do I place an order?

  1. Choose your item(s) and add them to your cart.

  2. Proceed to checkout and enter your shipping and payment details.

  3. Complete the payment. You’ll receive a confirmation email with your order details.

Which payment methods do you accept?
We accept the following secure payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Maestro

  • UnionPay

All payments are processed securely using industry-standard encryption. We do not store full card details.

3. Shipping & Delivery

Where do you ship?
We currently ship Australia-wide. At this time, we do not offer international shipping.

How long does delivery take?

  • Order Processing: 1–2 business days

  • Shipping Time: 5–9 business days

  • Total Delivery Time: 6–11 business days from the date of order

How much does shipping cost?
Shipping is free on all orders within Australia.

How can I track my order?
As soon as your order is dispatched, we’ll send you an email with your tracking number and a link to track your parcel.

4. Returns & Refunds

What is your return policy?
You may return your order within 30 days of receiving it, provided the item meets the following conditions:

  • Unused and undamaged

  • In its original packaging with all tags and accessories

  • Custom or personalised items are not eligible for return

How do I request a return?

  1. Contact our customer service team within 30 days of delivery.

  2. Await approval and follow the return instructions provided.

  3. Once received, we’ll process your refund within 5 business days.

Who pays for return shipping?

  • If the return is due to a change of mind, return shipping is at your own expense.

  • If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

5. Product Information

How do I care for my items?
Each garment includes care instructions. We recommend following them carefully to maintain the look and quality of your purchase.

Do you offer product warranties?
While we do not offer formal warranties, if you receive a defective or damaged product, please contact us for a free replacement or full refund.

6. Contact & Support

How can I contact your team?
You can reach us by email or phone during business hours:

Email: support@sophiesboutique-melbourne.com
Phone: +61 485 906 541

When is customer support available?
Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM

Business Details

Sophiesboutique Melbourne
14 Woodlands Grove
Malvern East VIC 3145
Australia