Terms of Service

Terms of Service

Last updated: June 1, 2025

Welcome to Sophiesboutique Melbourne ("we", "us", or "our"). These Terms of Service govern your use of our website and your purchases. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our services.

1. Use of the Website

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or you have obtained permission from a parent or guardian.

You agree not to:

  • Use the website for unlawful purposes.

  • Violate intellectual property rights.

  • Distribute viruses or malicious code.

  • Attempt to collect personal data from other users.

Violations may result in account suspension or legal action.

2. Product Information & Availability

We make every effort to provide accurate product information. However, we cannot guarantee that all details are completely error-free.

  • Images & Colours: Product colours may vary slightly depending on screen settings.

  • Stock Levels: Availability may change without notice.

  • Product Changes: We reserve the right to update or discontinue any product at any time.

3. Pricing & Payment

All prices are listed in AUD (Australian Dollars) unless stated otherwise.

Accepted Payment Methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Maestro

  • UnionPay

Taxes & Charges:

  • Australia: All prices include applicable GST.

  • Outside Australia: We do not currently ship internationally.

All transactions are processed securely via trusted third-party providers. We do not store full payment details.

4. Orders & Cancellations

  • Order Confirmation: A confirmation email will be sent after successful payment.

  • Cancellations: Orders can be canceled within 24 hours of placement.

  • After Processing: Orders cannot be changed or canceled once processing has started.

  • Custom Products: Personalized orders cannot be canceled once production begins.

5. Shipping Policy

  • Processing Time: 1–2 business days.

  • Delivery Time (Australia): 5–9 business days.

  • Total Time: 6–11 business days from date of purchase.

Shipping Cost:

  • Australia: Free standard shipping on all orders.

  • International: Not available at this time.

Tracking details will be emailed once your order is shipped. If a package is refused or returned due to incorrect address or missed delivery, return shipping and restocking fees may apply.

6. Returns & Refunds

Return Eligibility:

  • Items must be unused, undamaged, and in original packaging.

  • Return request must be submitted within 30 days of receiving the order.

  • Valid proof of purchase required.

Return Process:

  1. Contact us at support@sophiesboutique-melbourne.com within 30 days.

  2. Wait for return approval.

  3. Ship item back using the instructions provided.

Return Shipping:

  • Change of Mind: Customer is responsible for return shipping costs.

  • Faulty/Incorrect Items: We will cover return shipping.

Refunds:

Refunds are issued within 5 business days after receiving your return, to the original payment method.

Non-Returnable Items:

  • Custom or personalized products.

  • Items damaged due to customer handling.

7. Warranty & Faulty Items

If your item is defective or damaged upon arrival, please contact us within 30 days of receipt.

Include:

  • Your order number.

  • Description of the issue.

  • Photos of the defect and packaging.

We will provide a replacement or full refund, at our discretion.

8. Intellectual Property

All content on our website, including images, text, graphics, and logos, is the property of Sophiesboutique Melbourne. You may not reproduce, distribute, or use our content without prior written permission.

9. Third-Party Services

We may provide links to third-party platforms (such as payment gateways or social media sites). We are not responsible for:

  • The accuracy of third-party content.

  • The security or policies of third-party websites.

  • Any losses incurred while using those services.

Use of third-party platforms is at your own risk.

10. Privacy & Data Protection

Your data is handled in accordance with our Privacy Policy. We:

  • Use SSL encryption and secure payment gateways.

  • Do not sell or rent your personal information.

  • May use cookies and similar technologies to improve your experience.

For more details, please refer to our Privacy Policy.

11. Errors & Inaccuracies

We reserve the right to correct any typographical errors, inaccuracies, or omissions at any time. This includes product descriptions, pricing, shipping charges, and availability. If an error affects your order, we may contact you to cancel or adjust the order as needed.

12. Limitation of Liability

We do not guarantee that our services will be uninterrupted, timely, or error-free.

To the extent permitted by law, Sophiesboutique Melbourne shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits or business interruption.

  • Any damages exceeding the purchase price of the product.

13. Indemnification

You agree to indemnify and hold harmless Sophiesboutique Melbourne, its directors, and employees from any claims arising from:

  • Your violation of these Terms.

  • Your misuse of our website or products.

14. Governing Law

These terms are governed by the laws of Australia, specifically Victoria. Any disputes will be handled in accordance with Australian consumer laws.

We encourage you to contact us before pursuing legal action. We aim to resolve all concerns promptly and fairly.

15. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after changes are made constitutes your acceptance.

Contact Us

Sophiesboutique Melbourne
14 Woodlands Grove
Malvern East VIC 3145
Australia

Email: support@sophiesboutique-melbourne.com
Phone: +61 485 906 541
Customer Service Hours: Monday to Friday | 9:00 AM – 6:00 PM