Shipping Policy

Processing Times

Please allow 1-3 working days (Monday to Friday) for us to process and ship your order. All packages are provided with a tracking number. All orders have an express delivery option which is available at checkout.

Order Cut-off Time

Order cut-off time is 17:00 Melbourne time (AEST+1). Orders placed after this time will be processed the next business day.

Transit Times

Please allow the following times for delivery:

Australia

Carriers

• Australia Post
• UPS
• DHL
• FedEx

Order Tracking

You can track your order here, adding your tracking number or order number.

Important Notes

Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents.

Also, please be aware that business days do not include weekends or public holidays.

All our products are shipped from our warehouse in Asia

Customer Service

If you need to contact our customer service you can reach out to support@sophiesboutique-melbourne.com

Contact information

Email: support@sophiesboutique-melbourne.com

Customer Service Hours:

Monday to Friday: 9:00am - 18:00pm
Saturday & Sunday: Closed

Store name: Sophie’s Boutique Melbourne

Company Name: Bidi E-commerce

Company nr: 96746130

Company Address: Hondsdrafmeen 16, 3844PA Harderwijk, Netherlands